Getting Started
You can search AI Vending in both App Store or Google Play Store. Additionally you can also scan the QR code on the machine door sticker.
HAHA Vending machines accept American Express, Visa, and Mastercard credit cards, as well as Apple Pay, Google Pay, and Samsung Pay, using linked cards of the mentioned types.
A pre-authorization is a temporary hold (e.g., $10) placed on a customer's card to verify sufficient funds before the machine door opens. It appears as a "pending" transaction, not an actual charge. After the door closes, the system charges only for the exact items taken (e.g., $3). The bank then releases the remaining held funds back to the customer's available credit. The release timeframe varies from a few hours to several business days, depending on the bank's policy.
To adjust the pre-authorization amount, follow these steps:
1. Go to the Home screen and tap Device.
2. Select the specific device and tap More to access the details page.
3. Modify the pre-authorization amount and save.
Note: The default amount is $10 (the minimum is $0.10).
HAHA Vending Machine is currently available in the United States, Canada, select major European countries, as well as New Zealand and Australia. We are planning to expand to more countries in the future, so be sure to follow us on our social media channels for the latest updates on our expansion.
HAHA Vending Machines can sell nearly anything that fits inside the cabinet. Common categories include:
• Snacks & Drinks: Chips, protein bars, ice cream, bottled beverages, energy drinks
• Fresh Food: Sandwiches, salads, meal kits, groceries, frozen meals
• Health & Wellness: OTC medications, supplements, personal care items
• Office & Lifestyle: Coffee pods, tech accessories, everyday essentials
Our AI recognition software analyzes purchase recordings to identify products based on factors such as color, package features, and UPC/barcode. After you upload the images required for the AI training process, the software learns the key attributes of your products, allowing it to accurately identify what was taken from the cabinet.
To activate your new machine, follow these steps:
1. Download the AI Vending App and register a merchant account. This account will be used to manage all your devices.
2. Log in to your account. On the scanning screen that appears, scan the QR code located on the machine's door. (Note: You must link a device before you can fully access the App's home screen.)
3. Enter the required information to link the device to your account. Once successfully linked, the device is activated.
When you first plug in a newly arrived machine, this occurs because your card reader is currently in demonstration mode and requires an official activation upgrade. Because the machine cannot process actual payments during this time, we have temporarily frozen the device to protect you from any potential financial losses.
To resolve this issue and get your machine ready for business, please follow these steps:
1. Contact our support team so we can coordinate the official upgrade process for your card reader.
2. Wait for the Demo status to disappear from your App.
3. Once the status clears, contact us again to perform a final operational check and ensure your machine is working perfectly before you start selling.
Building your personal product library allows you to organize and quickly access the items you frequently sell. You can build it by either adding existing items from the platform or uploading new ones.
Option 1: Add Existing Items From the Platform
Most common items are already in our system. To save them to your library:
1. Go to the Home screen and tap Product.
2. Tap the Platform Product tab and search for your item.
3. Tap the item to open its details page, then tap Add to My Product Library at the bottom.
Option 2: Create a New Product
If your item is not in the system, you can easily apply to add it:
1. On the Product screen, ensure you are on the My Product Library tab.
2. Tap + New Product at the bottom.
3. Scan the product's barcode (GTIN) and upload 4 clear photos (front, back, side, and top) as guided by the instructions.
4. Enter the required information and submit your application. Our team typically reviews and approves new products in under 6 hours. Once approved, the product will be automatically added to My Product Library.
Tip: When setting up your machine's layout templates, you can actually search and use items directly from the Platform Product tab. However, adding your frequently sold items to My Product Library creates a quick-access shortlist, saving you time from searching through thousands of platform items during setup.
A template maps the products sold on each shelf inside the device. The AI algorithm relies on this template for accurate product recognition.
To configure it, follow these steps:
1. Go to the Home screen and tap Device to enter the device list.
2. Select the desired device and tap Set Template to configure.
3. Tap Add Product under the specific layer you want to configure (Layer 1 corresponds to the top shelf of the machine).
4. Select the item to be sold from either My Product Library or Platform Product.
5. Adjust the pricing details, enter the Standard Stock quantity, and tap Save Settings.
6. Repeat this process to populate all necessary layers (from Layer 1 to 6).
7. Once all layers are filled, tap Save Template to complete the configuration.
Note: Templates are set per machine and will be permanently lost if the machine is transferred to another merchant.
After completing a purchase, a QR code will appear on the POS screen. Customers can scan this code with their smartphone and enter their email address. Once the transaction is finalized and the final amount is deducted, a digital receipt will be automatically sent to their inbox.