Hardware & Specs

To explore our complete lineup of machines and their specifications, please follow these steps on our website: 1. Click on Product in the top navigation menu and select All products to view our current available models. 2. Click View Details under any specific model to check its capacity, dimensions, and full technical parameters.

Our machines use a standard NEMA 5-15 plug. If you choose to use an extension cord, please ensure that the cable is rated for a maximum current of 5 amps. Depending on the model, the total power consumption of HAHA machines ranges from 380W to 520W.

The temperature difference between the actual and target temperatures in HAHA Machine is a normal part of its operation, driven by the compressor's cycle. The compressor activates when the internal temperature rises above the target, and stops once it falls below. This cycle maintains stable cooling, reduces energy consumption, and extends the compressor's lifespan. The temperature difference typically stays within 8°F.

Yes. Every machine comes pre-installed with a SIM card for 4G network connectivity.

HAHA Machine relies on a constant internet connection to ensure reliable uptime. To integrate with your existing network, you will need to purchase an additional router for each HAHA Vending Machine. Requirements: • Connection Speed: 10 mbps up/down speed minimum • No Captive Portal / Additional Login page • No Device-type Limitation For wireless connectivity, we recommend using a Tenda router, while for a fully wired setup, any router brand will suffice. If your location network meets the requirements, please reach out to customer service for setup assistance.

Your machine comes standard with 6 shelves — each fully equipped with product pushers and dividers. Here is how to customize the interior layout for your products: 1. Adjust the Shelf Height Each shelf rests on four brackets attached to the slotted side rails inside the cabinet. 1. Lift the shelf up and carefully remove it from the machine. 2. Detach the four support brackets from the side rails and insert them into the new holes at your desired height. (Note: Ensure all four brackets are perfectly level.) 3. Place the shelf back securely onto the brackets. 2. Adjust the Slot Width The product pushers and dividers are secured to the shelf using clips at the front and back ends. 1. Pull up firmly on the pusher or divider to unclip it from the shelf. 2. Move it left or right to adjust the slot spacing based on the exact width of your product. 3. Press down firmly on both ends to snap the clips back into place.

Every machine includes a one-year warranty starting from the date of activation.

The warranty covers major components under normal use, and includes technical assistance as well as repair or replacement support. It does not cover damages caused by misuse, intentional damage, unauthorized modifications, or improper operation.

We offer two tiers of extended warranty plans to keep your business running smoothly. Both plans allow you to extend your maximum coverage to 5 years total (1 original year + up to 4 extended years). 1. Premium Extended Warranty Coverage: Includes parts replacement, priority parts shipping, and on-site service. Response time: Within 10 minutes. Pricing: - 1-Year Plan: $280 - 2-Year Plan: $450 ($225/yr) - 3-Year Plan: $540 ($180/yr) - 4-Year Plan: $720 ($180/yr) 2. Standard Extended Warranty Coverage: Includes parts replacement and priority parts shipping. On-site service is available at discounted rates. Response time: Within 30 minutes. Pricing: - 1-Year Plan: $140 - Multi-Year Plan: $120/year (up to 4 years) To purchase a plan that fits your business, call us at +1 323 767 7987 or tap Support in the AI Vending App to chat with us.

Yes, every HAHA Vending machine includes a built-in Uninterruptible Power Supply (UPS).

If a power outage occurs without an active transaction, the machine automatically protects your inventory and ensures food safety through its integrated hardware and software safeguards: - Fail-Secure Physical Locking: The cabinet is equipped with a "Fail-Secure" electronic lock. This means the lock requires electricity to open. In the event of a power loss, it automatically defaults to a physically locked state, securing your inventory and preventing theft. - Health Lock: Without power, the internal temperature will naturally rise. Once power is restored, provided you have pre-configured the Over-temperature Device Freeze in your app, the system will check if the temperature exceeded your safe limits during the outage. If it did, the machine will trigger Over-temperature Device Freeze, keeping the door locked to prevent the sale of potentially compromised items.

The machine's built-in UPS will provide 15 to 30 minutes of backup power. This ensures the system stays online long enough to securely complete the current transaction and process the payment deduction. Thanks to the pre-authorization hold placed when the customer initially swipes their card, your funds remain completely protected. If a power outage causes a transaction to become an "abnormal order" (e.g., the network drops before final processing), the system will automatically flag it and push the order to your app. As the operator, you can then review the captured transaction video and manually determine the final deduction amount.

Provided you have enabled the alert in your app, the built-in UPS will keep the main controller online during a power outage to automatically send a Power Outage Alert to your mobile device. This immediate notification allows you to promptly dispatch maintenance or contact the location manager. (Tip: To learn how to enable this feature, please refer to "How Do I Set Up a Power Outage Alert?")

The HAHA Vending machine is designed to lock automatically to ensure consumer health and safety. If the internal temperature exceeds your safe limits, the system will trigger the Over-temperature Device Freeze (provided you have pre-configured this feature in your app). Once frozen, the machine suspends all sales, and consumers will not be able to unlock the door to purchase potentially compromised goods. To bring the machine back online, an operator must perform a manual safety check and override the system: 1. Check the Items: Review the machine's temperature data and physically check the items inside. 2. Handle Compromised Food: If perishable food has exceeded food safety time or temperature limits, you must follow local food handling laws to safely remove and dispose of the spoiled items before restocking. 3. Manually Unfreeze: Once you have cleared any bad food and confirmed the machine is safe to operate, you must manually unfreeze the device via your app to resume normal operations.

The Extended Warranty covers free parts, remote support (for hardware like motherboards, refrigeration systems, and payment modules), and on-site service for complex issues. Fees: • $280 for 1 year • $450 for 2 years • $540 for 3 years (per machine) To extend, purchase within the original 1-year warranty (maximum total coverage: 4 years).