Machine Placement

After your shipping order is processed, our logistics team will send you an email with the subject line "HAHA VENDING Delivery in Progress - Track Your Order". This email contains all your shipment tracking details. To track your machine, please note the following guidelines: - Track online: You can check your latest shipment status anytime by clicking the carrier's official tracking link provided in the email. - Wait for updates: Please note that tracking will appear after pickup and may take 1 to 2 business days to update. - Delivery issues: You should contact the carrier directly for delivery appointments, delays, missed deliveries, or delivery time questions. Note: If you require special services, address changes, or have other logistics requests, please contact our logistics team.

Please follow these steps to efficiently place your HAHA Vending Machine: Important: If your machine arrived horizontally, keep it upright for at least 6 hours before turning on the compressor. • Unpacking Video: Record an unpacking video for potential shipping damages upon arrival. • Install the App: Download the AI Vending App from the App Store or Google Play Store and complete the registration process. Before powering on your machine: • Inspect for Damage: Check the device for any visible damage before powering it on. • Install Antenna: Attach the antenna to the top of the device. • Remove Protective Bracket: Remove the protective bracket from the door lock and frame. • Provide B-code: Power on the Machine. Send the B-code to customer service. • Link Your Machine: Use AI Vending App to scan the QR code on the door. • Confirm POS Binding: Contact customer service to verify the firmware status.

If you are using your own carrier to pick up the machine, please follow the guidelines below: - Standard Pickup: Contact our logistics team at least 1 business day in advance to confirm warehouse hours. You will need to provide your Bill of Lading (BOL) and estimated pickup time. - Expedited Pickup: Contact our logistics team at least half a business day in advance to arrange an urgent pickup. You will need to pay an additional fee for this expedited outbound service.

Once your machine arrives, it will need to undergo necessary software updates, including the installation of the official firmware provided by the bank. This step is crucial, as failure to complete it will prevent you from receiving payments, potentially resulting in financial losses. You can check the status of your POS machine through our customer support channel. Only after the official firmware update is installed can you begin using the machine.

Yes, the installation process is simple and straightforward. After your machine ships, you will receive an "Important Setup Instructions" email containing step-by-step Setup Videos. You can easily complete the installation on your own by following these video tutorials. If you have any questions or need assistance during setup, our support team is always here to help.