Merchants & Software

The machine's algorithm logic has four phases: 1. Product Setup: Merchants first set up product templates in the app. 2. Purchase Process: When a customer opens the door using a supported payment method, built-in cameras record the entire product selection process. 3. Recognition: Using the recordings, the AI compares pre- and post-purchase differences, then matches items against product templates. 4. Settlement: After recognition, the AI generates an order for deduction, and payment is processed automatically. If the AI fails to recognize products, an "abnormal order" is created for manual merchant review.

The monthly fee per machine is $40, covering: • $10 for POS • $15 for SIM card • $15 for SaaS We will charge the service fee proportionally based on the actual number of days the equipment is used.

To ensure your funds are transferred smoothly, follow these steps to link your payout account: 1. Go to the Home screen and tap Finance. 2. Tap Set Up Payout Account, then tap Apply online. 3. Enter your account details and upload a photo of a voided check and your driver's license. 4. Tap Submit and wait for admin approval. Note: New payout accounts typically take 1 to 3 business days to be approved.

Here is what you need to know about our payout schedule and fees: - Processing schedule: Our standard payout day is Wednesday. If you submit a payout request before 11:59 PM on Tuesday, it will be processed on Wednesday of the same week. Requests submitted on or after Wednesday will be processed the following Wednesday. - Fees: You receive 2 free payouts per calendar month. Each additional payout incurs a $1.00 fee. - Limits: The minimum payout is $1.00. Your first-ever payout is capped at $1,000.

We provide a machine transfer service to other merchants. A $50 transfer fee is required, and a transfer document must be signed. The "Company / Personal Signature" field must be signed by the original merchant, and the "Authorized Agent's Signature" field must be signed by the new merchant. Note: Product Templates will be lost during transfer.

You can easily export your transaction data for reporting and analysis by following these steps on the web portal: 1. Go to merchant.hahavending.com on your computer and log in to your merchant account. 2. Navigate to the Order Mgt tab. Use the filters at the top of the page (such as Device, Creation time, or Order Status) and click the Search button to narrow down the specific data range you want to export. 3. Click the Export button on the right side of the screen and select your desired report format (e.g., Order details or Product Sales Details). The system will begin generating your report. 4. Once the data is processed, click the Download button at the top right of the screen. The newly generated file will automatically download to your browser's default download folder. 5. Simply open the file to view your detailed data.

To maintain a great customer experience, you can easily review and process refund requests directly in the app by following these steps: 1. Go to the Home screen and tap Aftersales. 2. Under the Pending tab, select a specific Order Refund request to open its details. 3. Review the transaction videos and the application information. To approve the request, tap Mark as refunded at the bottom of the screen (or tap Reject if the claim is invalid). 4. An "Attention" pop-up will appear stating that the refund has been completed in the background. Tap Confirm to finish the process.

If you encounter malicious transactions, you can block the associated card to prevent future purchases. 1. Go to the Home screen and tap Order. Find and tap the specific transaction to open its details. 2. Scroll down to the Account Number section and toggle on Purchase ban. Note: Once a card is marked as banned, the cardholder will not be able to make purchases on any devices under your merchant account. You can view and manage your blocked accounts anytime by tapping Blacklist on the Home screen.

To easily distinguish and efficiently manage multiple machines, follow these steps to assign unique names: 1. Go to the Home screen and tap Device. 2. Locate the Enter device name field just below the B number of the corresponding device. 3. Enter your desired name to complete the setup.

Provided both devices share the exact same cabinet model and number of shelves, you can quickly copy a template by following these steps: 1. Go to the Home screen and tap Device. 2. Select the new device you want to configure. 3. Tap Set Template. 4. Tap Copy, then select your target source device. 5. Tap Copy again to sync the template and apply the changes.

To resolve an abnormal order, please follow these steps in the App: 1. Go to the Home screen and tap Abnormal. 2. Select the specific order from the Pending list. 3. Carefully review the 2 videos to verify the exact items taken. 4. Tap Add Products to manually select the correct items. 5. After confirming the items, tap Save and charge. 6. Tap OK in the Confirm abnormal order pop-up to complete the process.

To authorize team members and facilitate team collaboration, please follow these steps in the App: 1. Go to the Home screen and tap User Management. 2. Tap Add New User. 3. Enter the new user's email, password, and username. 4. Check Restocker or Admin for the role. 5. Tap Save to confirm and apply the changes.

To comply with your local business tax regulations, follow these steps to configure sales tax settings for your devices: 1. Go to the Me tab, tap Settings and select Sales Tax Settings. 2. Toggle on Sales tax. Under PRICE DISPLAY RULE, choose either Tax-Inclusive or Tax-Exclusive to determine how prices are displayed on the POS terminal. 3. Select a specific device from the list to access its individual Tax Settings. 4. Enter the device's location details (Address, City, State, and Zip code) and set the base Tax Rate (%). 5. (Optional) If certain items require a different rate, tap + Specified Products to set individual tax rates for those items. (Note: Product-specific tax rates will take precedence over the device-wide tax rate). 6. Tap Save to apply the changes.

Setting your cost price ensures accurate profit tracking. From a beginner's perspective, how you set this up depends on whether you are adding a brand-new item or using one already in the system. Here are the three ways to set or update your cost price: 1. When Creating a New Product (Starting From Scratch) If the item is not in the Platform Product library, you will set its cost price during the New Product Application. - Go to the New Product Application screen. - Fill in the required product details and enter your amount in the Cost($) field before tapping Submit. 2. When Importing From the Platform Library If you are setting up a machine layout template and using an existing item directly from the Platform Product library: - Select the item you wish to add to your layout. - A Set price & cost window will pop up. Enter your amount in the Cost field and tap Save. 3. When Updating Items in My Product Library If the product is already saved in your personal library and you just need to edit its cost: - Go to My Product Library and tap the small arrow icon next to the product. - On the Product Detail page, enter the new amount in the Cost($) field, and tap Save. Tip: Once a cost price is established in My Product Library, the system will remember it and automatically apply that cost the next time you add this product to any machine's layout.

If you need to temporarily disable your machine, follow these steps: 1. Go to the Home screen and tap Device. 2. Select the specific machine you want to freeze to open its Device Detail page. 3. Locate Freeze Device and tap Set. Then, toggle on either Always freeze or Conditional freeze based on your needs.

To monitor your machine's power status and minimize operational losses, follow these steps to enable alerts: 1. Go to the Home screen and tap Alert Center. 2. Select Device power-off alert. 3. Select the devices you want to monitor and the users who should receive the notifications. 4. Tap Save to apply the changes.

If you want to be notified when the machine's temperature falls outside a specific range, follow these steps: 1. Go to the Home screen and tap Device. 2. Select the specific machine to open its Device Detail page. 3. Tap Set next to Temperature Management, then tap Set again under Warning & Freeze Settings. 4. Toggle on Over-temperature Warning. 5. Enter your desired temperature limits in the when below and/or when higher than fields. 6. Tap Add next to Recipients to choose who will receive the app notification, then tap Save.

To meet health safety standards (such as Automatic Shutoff Control requirements for perishable foods) and prevent the sale of compromised items, you can configure the machine to automatically lock itself if the internal temperature reaches an unsafe level. 1. Go to the Home screen and tap Device. 2. Select the specific machine to open its Device Detail page. 3. Tap Set next to Temperature Management, then tap Set again under Warning & Freeze Settings. 4. Toggle on Over-temperature Device Freeze. 5. Enter your critical temperature limits in the when below and/or when higher than fields, then tap Save. Note: When this feature is triggered, the machine will suspend sales and keep the door locked. To resume normal operations, you must manually unfreeze the device; it will not automatically unlock on its own, even if the internal temperature drops back to a safe range.