Merchants & Software
The machine's algorithm logic has four phases:
1. Product Setup: Merchants first set up product templates in the app.
2. Purchase Process: When a customer opens the door using a supported payment method, built-in cameras record the entire product selection process.
3. Recognition: Using the recordings, the AI compares pre- and post-purchase differences, then matches items against product templates.
4. Settlement: After recognition, the AI generates an order for deduction, and payment is processed automatically.
If the AI fails to recognize products, an "abnormal order" is created for manual merchant review.
The monthly fee per machine is $40, covering:
• $10 for POS
• $15 for SIM card
• $15 for SaaS
We will charge the service fee proportionally based on the actual number of days the equipment is used.
Our company's unified payment date is Wednesday.
If you initiate a withdrawal before 12:00 PM (midnight) on Tuesday, we will process the payment on Wednesday of the same week. If you initiate the withdrawal on Wednesday itself, we will process the payment on the following Wednesday.
We provide a machine transfer service to other merchants. A $50 transfer fee is required, and a transfer document must be signed. The "Company / Personal Signature" field must be signed by the original merchant, and the "Authorized Agent's Signature" field must be signed by the new merchant. Note: Product Templates will be lost during transfer.
The Extended Warranty covers free parts, remote support (for hardware like motherboards, refrigeration systems, and payment modules), and on-site service for complex issues.
Fees:
• $280 for 1 year
• $450 for 2 years
• $540 for 3 years (per machine)
To extend, purchase within the original 1-year warranty (maximum total coverage: 4 years).
You can refer to the HAHA Software Manual available in the app's Support channel for detailed restocking instructions.
On the app's homepage, tap "Device" and select the device you want to configure. Then, tap "More" to access the device details page, where you can modify the pre-authorization amount. The minimum amount is $0.10, but we recommend setting a higher pre-authorization to minimize potential losses.
To update receipt information (e.g., phone number, email, business name), please contact the support team in the app.
Please visit Haha Vending on your computer and log in with the email used to register the app. From there, you can view monthly sales and restocking records, as well as export customized sales reports for any selected period.
On the app's homepage, tap "Abnormal" to view orders that need attention. Select an order to see the details and the reason it was marked as abnormal. Watch the video to review the products taken by the customer. Tap "Add Products," verify the details, and then click "Save and Charge" to finalize.
Note: Abnormal orders must be resolved within 24 hours. Once you click "Save and Charge," the order cannot be modified.
The system has default roles for "Administrator" and "Restocker." To assign an account as an administrator, go to "User Management," tap "Add New Role" at the bottom, fill in the account details, and select "Administrator" as the role.
You can configure the sales tax both globally and on a per-machine basis in the app's settings. The sales tax switch is turned on by default, with a default tax rate of 0.000%. Merchants need to select the device to set the tax rate, fill in the device address, and optionally set a unified tax rate or special product tax rate.
On the app's home page, click on "Product", select the product and click on the small arrow on the right. Locate the cost price and click to modify.
First you'll need an external router to connect your device to the local Wi-Fi. We support Tenda AC1200 and Tenda N300 (F3). After receiving the router, please contact our service team directly for more details and support.
The freezing function prevents customers from using the machine, but it does not affect cooling functions. Freezing is typically recommended when the device is still in demo mode. During this period, we need to contact the bank to upgrade your card reader from a demo version to an official version. To avoid any possible financial losses, we'll freeze your machine.
On the app's home page, click on "Device", select the device number you want to set, then click "More". You will then see the device details page, where you can set the freeze device at the bottom of the page.
On the app's home page, tap "Alert Center" and select the "Device Power Off" alert. Choose the device number, select the users to notify, and save. The app will send a notification when the device loses power.
On the app's homepage, tap "Device," then select the "More" option next to the device. Find the "Over-temperature Warning & Freeze" setting.
Note: If the over-temperature freeze function is enabled, the device will freeze when the temperature exceeds the set range, preventing sales and door access. Once the temperature returns to the correct range, the device will automatically unfreeze.